Smarter IT, simpler life
IT help desk & managed services
Our Melbourne-based IT Helpdesk and Managed Services are built around understanding your business from the inside out - not just your tech stack, but how you work, what your teams need, and where you’re headed.
Our approach is simple: keep you running, keep you safe, and keep you focused on growth — not glitches. From real-time helpdesk support that doesn’t leave you waiting, to fully managed services that free you from fire-fighting, we partner with you to build smarter, faster, and more resilient systems.
- Lightning-fast Helpdesk support from real humans who know your setup
- 24/7 system monitoring to prevent issues before they impact your business
- Fully managed IT services customised for your business goals and team structure
- Advanced cybersecurity solutions to protect your data, your people and your reputation
- Strategic IT consulting to align tech investment with your growth plans
- Flexible, scalable support whether you’re a team of 10 or 200
Because at the end of the day, IT shouldn’t just work. It should work for you. That’s why our clients think of us less like a vendor and more like a tech co-pilot. We make it our mission to understand your business, anticipate your needs, and solve problems before they show up on your radar.
it managed services
Frequently asked questions
Managed services assist organisations in optimising resource distribution, reducing downtime, and increasing overall profitability. The dedicated team at Elephant In The Boardroom can provide you and your business with the following advantages:
- A scalable and affordable help desk support system
- 24/7 IT support from our qualified IT professionals who have proficiency in technology and debugging.
- Extensive understanding of current industry trends for hardware upgrading and maintenance needs.
- Latest IT helpdesk software to keep your systems up to date with worldwide standards.
- Single point of contact for IT support
- End-user incidents and difficulties are resolved quickly and effectively
The most prevalent determining factor for outsourcing your IT needs to an MSP, is money. CompTIA conducted a study of 400 organisations that had recently outsourced their IT needs to an MSP during the previous year. According to the findings, 96% of respondents believe that Managed Services save them a significant amount of money each year. This is due to the high level of security, user friendliness and increased uptime.
Our agency is based in Melbourne, Australia, however we provide our Managed IT Services to clients all around Australia and the globe. If you are interested in learning more about how Managed Services can help you and your business,
The team at Elephant In The Boardroom, can still provide you with our Managed IT Services. Many of our clients have their own internal IT department to handle their day to day IT needs. However, we can still provide you with IT assistance at any time of the day without any delays. Contact us, today to find out how we can be of assistance
As a dedicated Managed IT Service Provider, we will take the time to fully understand your needs as a business before recommending any hardware or software options. Although here are some things to keep in mind:
- Always purchase legal software and ensure that you register it.
- Consider who will be using the software and for what purpose.
- Warranty and support plans.
- Network equipment and connectivity
- Displays and videos.
Most IT environments and networks that we encounter, in our opinion, are far from healthy. From applying fixes to changing outdated hardware, there can be a lot that can be done to ensure that your performance is optimally performing to ensure that you are saving money in the long run.
Most IT environments and networks that we encounter, in our opinion, are far from healthy. From applying fixes to changing outdated hardware, there can be a lot that can be done to ensure that your performance is optimally performing to ensure that you are saving money in the long run.
At Elephant In The Boardroom we manage, monitor, and resolve IT systems and functions, as well as make strategic IT decisions to help your organisation thrive.
At Elephant In The Boardroom, we cater to all different types of businesses from a large variety of industries and sizes. If you would like to discover how we can help you through our Managed IT Services, Contact us today.
clients testimonials
See how we have made a difference
We’ve partnered with forward-thinking businesses across Australia to craft digital solutions that deliver. Here’s how they’ve described the Elephant experience.
See all reviews
Peter Durning
Corp Centre
Candace is a pleasure to deal with! She understands how important the image of our business is and delivers results to ensure the said image is top notch!
Jose Alvarez
JYGA Group | Project Manager
We really liked the high standard of customer service we received from the moment we decided to get the project done. Great communication and the website looks like ten (not one) million dollars. We were really impressed with the attention to detail and can do attitude from the team at elephant in the boardroom. All the questions we asked were answered promptly and nothing was too difficult. The website looks fantastic and we will definitely recommend you to all our business partners.
Kiki Makrogiannis
Co-founder | Trade Matcher
Elephant didn't just build Trade Matcher a website, they built us a Directory that could facilitate us in achieving our business goal: "linking locals". The team are excellent! Knowledgable, creative, innovative, pro-active and sensative to urgency. Highly recommended.
Launce Kent
Director | Wealth Evolution Financial Planning
We engaged Elephant in the Boardroom to design and develop a new landing page, then website for our company Wealth Evolution Financial Planning. The website was built quickly, to specifications and it exceeded our expectations. Elephant made themselves available throughout the build 24/7 and made the process simple. We are ecstatic with the results. We have recommended Elephant to many of our clients and will continue to do so.
MMSG
Digital Channel Manager
A truely professional company that will deliver as promised and beyond.
PETROTTERS
Founder
Elephant In The Boardroom has been nothing short of exceptional. Going above and beyond to ensure my business succeeds has really helped solidify the relationship between us. We will continue to work with them as our business grows. We would have no hesitation in recommending their work to our networks.
Jo Marcou
Next Millennium Group
Big thank you to Candace director of Elephant in the Boardroom for bringing our vision and branding to life! Your professionalism and attention to detail is second to none - you have truly exceeded our expectations. Above all you were an absolute pleasure to deal with no task being to big or small, regardless of time of day! I cannot recommend the fantastic team at Elephant In the Boardroom enough.
Dr Joe Donnoli
Inate Health
Elephant In The Boardroom have created for us a wonderful, interactive and easy to use website. They are an up and coming company that are keen to stamp their name in this very competitive market. I am certain that if my dealings with them are anything to go by they will certainly succeed. Thank you Adi and Candace and we all here at Mount Street Chiropractic Centre wish you all the success.
Nestor Sequera
SN Integrity | Technical Manager
Great work for the team at Elephant In The Boardroom. Great support and understanding customer needs. Well done.
24-7 Lockouts
Adam Parncutt
Candace has been brilliant to work with in reinventing a tired looking haphazardly assembled website into a dynamic and exciting platform that showcases our business. She understands the market and helped focus a vision towards walking a narrow bandwidth of crazy yet serious ideas that were presented to her. We also worked with Jack, a talented programmer with enough skill to recode the Matrix. Diana also assisted in converting an invoicing-client-list into a compilation sorted by catagories, a job outside of this company's scope- yet they happily obliged.
Look Design Group
Natalie Andersen
Very happy with my website and help with regular content updates, to keep my website ranking well.
PROVE
Ebony Gulliver
Candace & Jack made the whole process of updating our company website incredibly easy. They're prompt to respond to all enquiries, amendment & meeting requests. Took the time to explain &/or clarify when required. And are extremely competitive with the costing of their services. We interviewed several developers before ultimately choosing Elephant in the Boardroom to help us revamp our website. We're so pleased with the results and our decision. We would absolutely recommend their services to anyone looking refresh, or build from scratch, their website. Thank you Candace & Jack! From the PROVE team:)
Modern Love Hampers
Tabitha Batlajeri
Absolute professional service! First point of contact was via phone call from Candace to gather all information for my dream website for my business. Professional, attentive, insightful. Then once the ball got rolling - total inclusion via email for all aspects of the site. Colour scheme- overall vision- font- product placement. I felt really listened too and understood. Thank you Jack and Candace for such professional service. Highly recommend.
RENT A BOAT BY HOUR
Simon & Liga
Candace and team have been fantastic to work with on the redesign of our website. They over delivered on our expectations massively. We would highly recommend their services.
